Airport Spectrum Parking

Unfriendly staff, too few shuttles, unclear signs inside parking garage. Not cheap.

I was told to park at the valet by them since the self parking was full and they told me that I will not be charged any extra for valet parking, but when I returned after my trip and wanted to take my car they did not allow until I paid the valet price instead of the self parking price. Total rip off, will never go back to this place.

A 45 minute wait for a shuttle at the airport is unacceptable. Three phone calls and I received mis-information on the first two calls. I saw numerous parking shuttles from other services in the time it took me to get one.

I chose to park here at the last minute. Really glad I did, the attendant in the under ground parking structure was so helpful and understanding of me not knowing what I needed to do. On my return I grabbed my luggage walked out to the red curb and a shuttle pulled right up. Went inside paid my fees, and got my car. No worries No hassle. I will be using them again!

Not fond of waiting a long time at the terminal once i've arrived

Great experience. I would definitely use again.

I was pleased with the service and will use this company again in the future. My shuttle wait times in both directions were minimal. All of the staff I interacted with were helpful, courteous, and professional.

I travel often and usually go for self park but decided to the valet route this last trip. Upon arrival, I figured out where to go and where to park easily enough. The attendant was great and took my luggage right to the shuttle stop. So far so good. The problems start there unfortunately. Since they have limited shuttles (3 total) had to wait a considerable amount of time before it left the stop and I almost missed my flight. On the return home, I waited over 30 minutes to get picked up after I called in. Actually after 20 minutes of waiting, the shuttle went by me after I was standing directly underneath the red pickup zone and trying to flag him down. Never even looked in my direction and he had no passengers on board. In summary, until PAE hires competent drivers and expands their number of vehicles, it is not worth the discount.

The people in the garage itself were very courteous and helpful. The shuttle drivers were also very courteous and helpful. What was very confusing for me was where to go once I'd entered the parking structure- really not clearly marked, and a bizarre passageway down to parking area by the carwash- I had to ask the carwash people where to go. Once I was down in the parking area, people were taking car keys- again very confusing, as I'd signed up online to self park, not valet. I've never had to give my keys away when self parking long term at LAX. Upon returning, I found my car, and a gentleman told me where I had to go to complete payment- this was also strange and not easy to find- person taking payments not friendly. Your company could benefit from posting more signs in the garage, and putting in writing what it is exactly that customers need to do after entering the facility, and how to pay upon exit. Lots of confusion. Don't know if I'd use this particular garage again.

I was impressed with the quickness of the shuttle, both going and coming. There were a large number of airport employees on the shuttle, obviously they would use a shuttle that is reliable and on-time.